Deposite takes 3 steps: Withdrawal from other platform - Blockchain confirmation - Deposite to BISS Exchange
Step 1: Withdrawal platform finishes transfer operation；
Step 2: Corresponding blockchain confirms, blockchain congestion/delay may cause delay on confirmations;
Step 3: Once confirmation is done, you can see your deposite in your BISS balances soon.
You can ask withdrawal platform for TXID of the transaction to check transfer progress.If TXID is not generated after a long time, you need to contact the withdrawal platform.
Attention: If blockchain confirmation is completed but you still can't see your token in balances, please contact us and provide below information:
1、Screenshot of blockchain confirmation of the transaction：
2、Screenshot of you biss balances:
3、Your biss account email:
4、Token type: (IOST, EOS, USDT etc):
6、The correct address of the token type in BISS and its acreenshot:
7、TXID of the transaction:
8、Memo(if there is one):
We will provide further help with the information you provide. Contact us anytime: firstname.lastname@example.org