Withdrawal process takes 3 steps: Withdrawal from BISS Exchange - Blockchain confirmation - Deposite to the other platform
Step 1: BISS will generate TXID within 30-60 minutes, which means BISS exchange has finished transfer work and your token is transferred to blockchain.
Step 2: You need to click on the "check" button at the end of TXID, and open corresponding blockchain browser to check confirmations.
Step 3: If blockchain shows confirming or not yet confirmed, please wait patiently until confirmation is done. If you still can't get your token after confirmation is done, you need to contact the platform that receives your token.
If TXID (You can check from Balances - Transaction history - Withdrawal history) is still not generated after 6 hours, please reply to this email and provide below information:
1. screenshot of this withdrawal in withdrawal history page;
2. Your BISS account email.
We will provide further help for you. Contact us anytime: firstname.lastname@example.org